Spotlight Report #2: Rebuilding Respectful Relationships in the Digital Realm
Rebuilding Respectful Relationships in the Digital Realm
by Elizabeth Renieris
This article was commissioned by the Me2B Alliance, originally authored in 2020.
With our lives under lockdown as COVID-19 rages on, our reliance on digital technologies and communications tools has perhaps never been greater, leading many to speculate that the pandemic has brought the digital future forward. At the same time, the shortcomings of digital life are now more apparent than ever, giving many a newfound appreciation for the value of human connection and relational states of being. In this context, the Me2B Alliance’s efforts to recenter relationships in our digital lives takes on new meaning and urgency.
According to the Me2B Alliance, we have relationships with each of the product and service providers in our lives, in both the digital and physical spheres. In the digital sphere, our experience of these primary relationships is often through a digital product or service, such as a website, app, or connected device. Each of these digital relationships has at least three core dimensions—commercial, technical, and legal. They are primarily business and legal relationships mediated by a variety of hardware and software tools.
The technical dimension of digital relationships introduces a variety of intermediaries into our primary relationships and creates a parallel dimension of reality consisting of the data generated by transactions and interactions in the ordinary course of those relationships—a kind of “parallel dataverse.” A commercial logic of extraction further complicates matters by introducing myriad parasitic entities who feed on and extract value from this parallel dataverse, undermining and distorting our primary relationships in the process.
Our prevailing legal paradigm for digital interactions stems from an overly simplistic and antiquated view of the digital universe, accounting only for primary relationships, without considering the impact of an increasingly complex digital realm and growing parallel dataverse. By only accounting for one dimension of our digital lives, this legal paradigm and its associated legal ceremonies leaves us exposed and vulnerable with insufficient safeguards and protections.
An alternative path forward must recalibrate our relationships and interactions in light of this increasingly complex and multidimensional view of the digital ecosystem. While digital will always be different, requiring intermediaries who enable our primary relationships, the more we can translate norms and expectations from the physical world into the digital realm, the closer we get to establishing effective standards and rules for our digital interactions.
Our legal paradigms must also evolve to capture this new reality by introducing base-level protections through prohibitions on certain activities and practices, mandating a risk-based approach to digital products and services, reestablishing context for our digital interactions, limiting default data collection and processing to what is necessary for primary business purposes, and imposing higher standards and obligations on parties who seek to go beyond what is necessary in the context of a bonafide commercial relationship.
Through this new paradigm, we can more easily define rules and norms for digital interactions that map to our expectations, according to the nature of our relationship to a given product or service provider. At the same time, we can also leverage and harness technology itself in the service of, rather than for purposes of extracting value from, these primary relationships. With new legal and technological foundations in place, the hope is to rebuild our digital relationships based on an ethos of mutual respect, in line with the Alliance’s mission.
The Me2B Alliance (the “Alliance”) is an innovative standards development organization whose mission is to grow the availability of trustworthy technology choices in part through a certification mark (like the “Organic” food label) that helps people understand how a connected product or service is treating them and their personal information. The work of the Alliance is premised on the existence of a relationship between an individual (a “Me”) and a business providing that individual with a product or service (a “B”), known as the “Me2B Relationship.” Additionally, the Alliance has developed a series of principles (“Me2B Principles”) and ethical rules of engagement (“Me2B Rules of Engagement”) that apply in and out of Me2B Relationships (see Appendix A – Me2B Materials).
The Alliance is now exploring alternatives to the prevailing “notice and choice” or “notice and consent” model for Web-based user interactions, based on whether or not an individual is in a Me2B Relationship with a given service provider. This paper is the result of a series of interviews and conversations with key stakeholders in the Me2B community, including Me2B leadership, participation in a series of Policy and Legal Working Group meetings, an analysis of pre-existing Me2B materials, and relevant research and scholarship. The Alliance is encouraged to view this whitepaper as a starting point for a long-term conversation about overhauling the context for, and nature of, our Web-based interactions in a way that more closely aligns with the Me2B Principles and Me2B Rules of Engagement.
This paper proceeds in five parts. Part I begins by examining the Me2B Relationship in context, including in the macro-context of a phenomenon known as surveillance capitalism, which distorts and undermines the very ethos of the Me2B Relationship. Part II outlines the failures of the prevailing “notice and choice” paradigm for digital interactions, including its legal and practical defects, as well as how such defects result from a failure to account for the effects of surveillance capitalism. Part III seeks to provide an alternative path forward by mapping the expectations we have in the physical world onto the digital world, including through new legal foundations and innovative uses of technology to realign expectations and reality. Part IV examines what digital interactions might look like in this new paradigm, according to the relevant Me2B Relationship state. Finally, Part V draws some conclusions and recommends next steps for research and exploration by the Alliance.
1. Foundations of the Me2B Relationship
This section examines the Me2B Relationship in context by first examining the nature of digital interactions and the role of intermediaries. It also explains how the prevailing logic of surveillance capitalism creates a kind of “parallel dataverse” that distorts the nature of Me2B Relationships and undermines the interests of the individual, i.e. the “Me.”
1.1 A Multidimensional Relationship
According to the Alliance, we have two-sided or 1:1 “relationships” with each of the product and service providers in our lives, in both the physical and digital spheres. In the physical realm, these relationships have at least two core dimensions: (1) a commercial dimension, typically in the form of exchanges of mutually agreed upon value, and (2) a legal dimension, typically in the form of a contract, such as a sales receipt, membership agreement, or loyalty subscription. Additionally, where a physical or in-person interaction has a digital component, such as a digital payment method, there is a third technical dimension.
In the digital realm, each of our interactions and relationships has all three dimensions—commercial, technical, and legal. Commercially, there are actual and potential transactions or exchanges of value in return for products and services. Technically, these commercial transactions or exchanges are achieved via an array of hardware and software products and services. And legally, there are formalities that establish certain legal relationships between the various parties to a given digital interaction or transaction. Due to a phenomenon known as surveillance capitalism (as further outlined below), there is also a fourth hidden dimension.
Commercially, our relationships are created through interactions and sharing over time. In general, these relationships tend to evolve according to a lifecycle consisting of five key stages: (1) acquaintance, (2) buildup, (3) continuation, (4) deterioration, and (5) termination, per Figure 1 below. A Me2B Relationship begins with a specific ceremony, such as signing up for an account, joining a loyalty program, agreeing to a website’s terms of service, or any other process by which individual credentials are created establishing a business relationship between a “Me” and a “B.”
According to the Alliance, a Me2B Relationship is characterized by the individual having agency throughout the entire relationship lifecycle, including when to start and end the relationship, as well as what data to share or keep private, among other considerations. Before a Me2B Relationship is formed, and before a business relationship requires sharing personal information or exchanging value, the individual should have a reasonable expectation of anonymity. As she approaches the start of a Me2B Relationship and gets closer to establishing that business relationship, she gradually loses anonymity, becoming more pseudonymous or identifiable to a given service provider over time.
Once in a Me2B Relationship with a given service provider, the individual becomes personally identifiable. Nevertheless, she should still have the choice to remain unknown or anonymous in respect of specific transactions or interactions with that provider. Upon termination of the Me2B Relationship, she should be forgotten by and return to a state of anonymity in relation to that entity. In this way, a Me2B Relationship can also be described as a state of being “recognized, remembered, and responded to” by a given entity.
In order to exercise this kind of agency, individuals must be able to accurately identify the counterparties to a given interaction or transaction, which entities they are in relationship with, and where they are in the relationship lifecycle in relation to each entity, and be able to adjust their expectations accordingly. Undergirding the Me2B Relationship is a “Me2B ethos” or a core belief that a respectful relationship between an individual and the technology they are using, whether a website, connected device, app, or otherwise, benefits the individual and the service provider. Unfortunately, the complexity of the digital ecosystem as it exists today undermines both individual agency and the Me2B ethos.
While offline, in-person interactions require the physical presence or proximity of the parties, digital interactions do not. Rather, individuals (Me-s) and product or service providers (B-s) are connected by some combination of technical tools and architecture, typically provided by commercially owned and operated entities known as “technical intermediaries.” In the prevailing centralized, client-server model of the Web, these technical intermediaries include hardware and software providers that “serve” an end user or “client” with access to certain digital resources from a “B,” as requested by the end user. In this way, the digital version of a Me2B Relationship can be recharacterized as a kind of “Me—T—B” relationship.
These technical intermediaries may include Web browsers (such as Google Chrome or Apple’s Safari), app stores (such as Google Play and the App Store), identity services (such as “login with Facebook” or “login with Google”), cloud services providers (such as Amazon Web Services or Microsoft’s Azure), and device manufacturers (such as Apple and Google), among others. From the perspective of a “Me” trying to do business with a “B,” we often overlook the importance of these technical intermediaries and their impact on our relationships. When interacting or transacting with a “B” through a device by digital means, we tend to view our commercial relationship with the “B” as primary and our relationships with T-s as secondary.
Though they may feel secondary, we are in primary legal relationships with technical intermediaries who facilitate our digital Me2B Relationships. Thus, we can also classify these technical intermediaries in terms of their legal status in relation to the “Me” in a given interaction. Those in privity of contract, i.e. in a direct contractual relationship, with the “Me” are “first parties” who sit in between the primary parties to a commercial transaction or interaction, with obligations to both sides. In the current paradigm of Me2B Relationships, a “Me” has a direct contractual relationship with the “B” and a parallel contractual relationship with each first-party technical intermediary who facilitates it.
Additionally, there are a variety of intermediaries who are not in privity, i.e. not in a direct contractual relationship with, the “Me” in a given transaction or interaction but are in a direct contractual relationship with the “B” or a “T” involved. From the perspective of “Me,” these are “third parties” or “third-party intermediaries” and may include payment processors, data processors, and other vendors and participants in a supply chain who are acting on behalf of a “B” or a “T” in the course of their ordinary business operations. Such third parties are necessary to provide technical or commercial functionalities in support of the primary business relationships between a “B” and its customers.
Oddly, there are also a number of entities who are not commercially or technically necessary for a transaction or interaction between a “Me” and a “B” but who are lurking in the ambient digital environment around their relationship. Because they exist to extract value from Me2B Relationships but lack a direct or indirect relationship to the “Me” in a given relationship, they are akin to “parasites.” That digital interactions require an array of technical and commercial intermediaries does not by itself explain the presence of these parasites. Rather, their pernicious nature is the product of a particular phenomenon known as surveillance capitalism and its resulting distortions of the digital ecosystem.
1.2 On Surveillance Capitalism
Through their devices, browsers, authentication protocols, communications tools, and other infrastructure, it is almost impossible to interact or transact by digital means without the involvement of companies like Apple, Google, Facebook, Amazon, and Microsoft, among others. The reality is that large corporate intermediaries who provide the connective tissues of our digital relationships penetrate even the most intimate aspects of digital life.Unfortunately, many of these entities also participate in a new economic order known as “surveillance capitalism,” which “claims human experience as free raw material for hidden commercial practices of extraction.” This extractive logic results from, and results in, vast asymmetries of power along at least four dimensions.
With two and three billion users worldwide, Google and Facebook, respectively, have more users than the population of the largest countries on earth, reaching more people than governments, traditional media outlets, publishers, and any other platform in history. Scale is also concentrated in the market for mobile devices and applications. Together, Apple and Google control 99% of global market share and act as gatekeepers for all apps designed for iPhone and Android devices; in effect, all devices. Similarly, Amazon, Microsoft, and Google control more than 60% of the market for cloud services. As a result, many service providers or B-s have little choice but to accept the terms set by the surveillance capitalists, often compromising their relationships with Me-s in the process by sharing their data.
Given their size and scale, and aided by exponentially increasing computational power, the surveillance capitalists have unmatched tools to collect and harness vast hordes of data and, in turn, to derive behavioral, psychological, and other insights about people, groups, and societies at large. They track and analyze our thoughts, preferences, and behaviors, leading many to conclude that privacy is dead. Meanwhile, the inverse is true of these intermediaries. Due to opaque algorithms (the so-called “black box” phenomenon), robust intellectual property rights and trade secrets, and limited technical competence on the part of law and policymakers trying to hold them to account, we know almost nothing about how their technology operates or how our data and any insights derived therefrom are used. As a result of the steep information asymmetries, we have fully transparent people and fully opaque platforms.
Asymmetrical scale and knowledge are further fueled by vastly asymmetrical resources as between individuals, service providers, surveillance capitalists, and their parasites. Through legal and accounting loopholes and aggressive lobbying, surveillance capitalists largely evade regulation and taxation. Failing to account for their externalities, they undermine and rent-seek from traditional businesses, such as traditional news media and journalistic outlets, free ride on public infrastructure, and take advantage of taxpayer funded subsidies, despite being among the richest companies of all time. Worse yet, they divert limited resources that could support the development of alternative technologies to promote the interests of Me-s online, perpetuating toxic, extractive practices to maximize shareholder value instead.
1.2.3 Capacity for control
With multidimensional asymmetrical power, the surveillance capitalists have an unprecedented capacity to exert equally unprecedented behavioral control and experimentation on people, without legal limits. Through recommendation engines, hyper-personalization, psychometric profiling, behavioral advertising, micro-targeting, and other tools, they have the ability to influence and alter our preferences, our expression, and ultimately our behavior. If mutual respect is a two-way street that recognizes both parties in a relationship as equally valuable in terms of their contributions and individual agency, a relationship built on the parasitic logic of extraction and control is a fundamentally one-sided relationship in which one party is more valuable to the other for purposes of extracting value.
1.3 The Hidden Dimension
Taken together, these asymmetries distort the power dynamics between Me-s and B-s and undermine the foundation of the Me2B Relationship, an ethos of mutual respect, by introducing a fourth hidden dimension into the relationship.
1.3.1 The “parallel dataverse”
While data is relevant to and exchanged in all interactions, non-digital information gleaned from an offline interaction tends to be ephemeral, difficult to store, transfer, and otherwise process, and of limited market or industrial value as a result. In contrast, digital data generated in online or digital interactions is often permanent, cheap and easy to store, transfer, and process, and, as a result of surveillance capitalism, fed into a highly lucrative data economy. The perverse power dynamics of surveillance capitalism distort Me2B Relationships, hosting an infinite number of parasites extracting value from them. Such parasites may include general and financial data brokers, commercial databases, fraud detection providers, ad networks and ad tech companies, credit reporting agencies, and myriad other entities motivated by their own commercial interests. Surveillance capitalism coopts digital intermediaries in service of these parasites, subverting and exploiting Me2B Relationships in the process.
While the parties to an offline, in-person interaction typically share a similar perspective and ability to assess the mechanics of that interaction, as well as the information and value exchanged, the same is not true of digital interactions. If relationships form the perceptible matter in the material universe around us, data forms the imperceptible anti-matter consisting of black box algorithms, dark patterns, and other hidden processes that feed these parasites. As a result, our digital lives exist in two parallel dimensions: (1) the realm of digital relationships, including Me2B Relationships; and (2) ambient data swirling in a kind of “parallel dataverse.” We see, perceive, and participate in the former, while we tend not to see or perceive the latter, though it distorts our experience of digital relationships. Unwittingly and under the pretense and familiarity of relationships, the opaque parallel dataverse expands.
1.3.2 Time and space in the parallel dataverse
While time and space are highly correlated in physical interactions, the same is not true for digital ones. The relationship between digital time and space is distorted by the parallel dataverse. A short-lived physical interaction, such as a one-off purchase, requires showing up to a place once. A longer-lived series of physical interactions, as in the case of a regular customer, requires showing up repeatedly over time. In the digital realm, we can be in different places at the same time and persist in space over time through our data long after we stop showing up.
More concretely, take the example of a simple “Me2B Deal” or an exchange of mutually agreed upon value, such as going to a restaurant and paying $20 for a meal. The deal is a quid pro quo agreement that defines and bounds the scope of sharing, i.e. you give the restaurant $20 in cash and get a meal in return. The same in-person interaction with a form of digital payment may look and feel the same but significantly complicates things. For example, if you pay with a credit card instead of cash, your credit card provider now has the restaurant or merchant information, details of your order, and potentially your location data. Pay with something like Apple Pay and now your credit card provider, telecommunications operator, and smart phone vendor may all have this information too.
If you did this every week at the same restaurant, and became recognized, remembered, and responded to, you may expect to end up in a Me2B Relationship with the restaurant owner. However, you may not expect parasites in the parallel dataverse to compile and resell behavioral data about when you visit the restaurant, the details of your order, and where you were before and after each visit, among other insights about you. As a result of surveillance capitalism, even light-touch, short-lived interactions can form expansive and persistent data trails that extend through time and space across the parallel dataverse, the dimensions of which can be hard for individuals to grasp. This sharing is both and theoretically unbounded, violating the Me2B ethos.
2. Cracks in the Foundation: On “Notice and Choice”
The logic of extraction based on asymmetrical power is also antithetical to the notions of “choice” and “consent” that theoretically undergird the legal foundations of our digital relationships. The prevailing paradigm for digital interactions is “notice and choice,” also called “notice and consent.” Originating from the Fair Information Practices of the 1970s, it is predicated on the idea that users of an online service can make informed decisions about whether and how to transact or interact with a given entity or service provider on the basis of transparent disclosures about its information and privacy practices. It still forms the foundation of the Federal Trade Commission’s enforcement authority over “unfair and deceptive” trade practices, the primary enforcement tool over online activity in the U.S. This section outlines the failures of “notice and choice,” including its many legal and practical defects.
2.1 Legal Defects
Although “notice and choice” is touted as promoting individual autonomy, and consumers tend to perceive notices as making binding promises, courts have typically regarded online privacy notices as general statements of information policy rather than as legally enforceable contracts. This is largely due to their passive presentment, often located on a separate webpage, without requiring a user to accept or even read them to proceed or use a website or service. It has also been industry practice to draft privacy policies in ways that do not constitute legally enforceable agreements.
It is also due to the unilateral nature of notices, which bind all users of a website or service regardless of their relationship to the site owner or service provider. In practice and at law, privacy policies or notices actually act more like property notices that proffer one-way terms and attach in rem to a service provider’s digital property, rather than in personam to an individual user. In other words, such notices act more like signage in a shopping mall.
When we think of contracts online, we tend to think of terms and conditions or terms of service, and ceremonies like ticking a box or consenting to terms by clicking “I accept.” These actions form the “choice” prong of “notice and choice.” While property law is one-sided to favor the property owner, contract law seeks to equally protect both sides of a bargain. As such, a contractual basis for digital interactions should “facilitate certainty, predictability, and care in entering productive relationships,” providing a better foundation for Me2B Relationships built on mutual respect. But the digital ceremonies we perceive as contracts often do not hold up in theory or in practice.
A contract is an agreement between private parties creating mutual obligations or legally enforceable promises. The basic elements required for contract formation are mutual assent, expressed by a valid offer and acceptance, adequate consideration, capacity, and legality. Acceptance requires a “meeting of the minds” such that both parties to the contract understand what is being offered, i.e. that acceptance is identical to the offer. In determining whether an electronic contract has been validly formed, there must be “reasonable notice” of terms and a “manifestation of assent” by the consumer. In this way, valid contract formation in the digital realm follows the “notice and consent” approach.
Finally, the unilateral ability of a service provider to modify the terms of an electronic contract at will, in a way that is more typical of notices, also means “the bargain itself is a moving target,” making it hard to establish a meeting of the minds at a given point in time in the relationship lifecycle. The decoupling of time and space that allows us to persist in the parallel dataverse through our data long after a transaction, interaction, or relationship ends, means that what we agree to in the moment of contract presentment and execution does not capture future uses of that data or activities with consequences on our lives. Moreover, the asymmetries of power and information that characterize our digital interactions in the surveillance capitalist paradigm further undermine any “meeting of the minds.”
Finally, we may encounter end-user license agreements (EULAs) and other licenses when we access a copy of software or download an app. A license is a grant of permission to do something otherwise prohibited by law. Its nature is ill-defined as a license can be contractual or non-contractual. Under intellectual property law, as in the case of a EULA, a license is a contract granting written permission to exploit an invention, creative work, or trademark, and must satisfy the rules for contract formation, including valid offer and acceptance. Under real property law, a license is a unilateral commitment to grant certain restricted rights to property even where a grantee is unaware of those restrictions. A contractual license requires an act by the licensee that constitutes assent to its terms, while the licensee of a non-contractual license accepts its terms through performance, such as by entering a physical place or continuing to use a website. Contractual licenses have the same legal defects as digital contracts, as outlined above.
2.2 Practical Defects
As a light-touch, self-regulatory mechanism, the “notice and choice” model is theorized to promote individual autonomy by centering the individual’s informed consent and decisionmaking. However sound the theoretical foundations of “notice and choice,” the model has not panned out in practice.
2.2.1 Quantitative Challenges
As more of the population comes online, the volume of digital interactions increases exponentially. We send more than one hundred and fifty million emails and sixteen million text messages each minute, while Google processes nearly four billion searches per day. The frequency with which we have to accept or consent to a variety of legal terms and conditions via our digital interactions is already unmanageable. According to one study, it would take an average of seventy-six days to read the privacy policies of every website an individual encounters in one year. The more people and devices that come online and connect as we approach a world with the “Internet in everything,”the more unmanageable this will become.
The ubiquity of “notice and choice” has resulted in rather unpleasant user experience and user interface (UX/UI) features, including a variety of cookie pop-ups, banners, and tick boxes, among other nuisances, compounding the cognitive overload challenges. Efforts to require meaningful informed consent in Web-based interactions have actually worsened the problem. For example, UX/UI has been a key challenge in implementing Europe’s ePrivacy Directive, which outlawed passive or implied consent to cookies via banners or pre-ticked boxes and required affirmative, opt-in consent to all cookies not strictly necessary for a website’s technical operation. Where complied with, it has resulted in a proliferation of popups and notifications.
“Notice and choice” also does not translate well to mobile devices with smaller interfaces or to emerging and future technologies. As we move beyond the graphical user interface (GUI) to new interfaces, including voice, gesture, and gait, as well as neural or brain-machine interfaces, implementing “notice and choice” will get even trickier. Add the proliferation of smart devices, the Internet of Things, and sensor technologies, and a corresponding growth in ambient data collection, and the idea of having written terms and conditions and privacy policies to accept on a regular basis in real-time through clicks and scrolls becomes wholly untenable. The lack of future proofing also demonstrates the unsustainability of the notice and choice paradigm.
2.2.2 Qualitative challenges
These quantitative challenges also result in qualitative challenges in practice. While commercial entities continue to benefit from exponential improvements in computational capacity and power, the cognitive limits of the human mind have remained relatively static or fixed. As a result, the cognitive strain of the “notice and choice” paradigm further increases the asymmetry of knowledge and capacity as between individuals and the entities seeking consent. It is difficult, if not impossible, to establish meaningful, informed consent under these circumstances, as it simply exceeds our capacity for good decisionmaking.
“Notice and choice” is also applied uniformly to our relationships with product and service providers, whether B-s or T-s, despite our limited choice and the toxic business models of many T-s. These large commercial entities, so pervasive that they can be nearly impossible to avoid, intermediate most of our digital interactions. As a result, “consent” for entering into “contractual” relationships with them is not freely rendered but results from limited choice, anti-competitive tactics, and impediments to interoperability and data portability. Where we cannot interact with a B without accepting the terms of surveillance capitalist T-s, consent to B’s terms is also undermined. Without voluntariness, this is “defective consent” and cannot form the basis of meaningful “choice.”
Finally, there are mounting qualitative challenges to the nature of “notice” itself in respect of digital technologies. Consumer-facing notices are difficult to read and understand from the perspective of legal rights and obligations, and increasingly unable to communicate the true implications of data collection or technology use. New and emerging technologies such as artificial intelligence, machine learning, and neural or deep neural networks feature opaque processes and lack explainability. In such cases, technologists themselves may be unable to explain how certain decisions are made or outputs are derived, let alone communicate these ideas to the general public. Where explainability impedes notice, consent sought on the basis of that notice is also undermined.
2.2.3 Context collapse
The law is filled with ceremonial activities that have traditionally involved physical acts, such as placing one’s hand on a Bible while taking an oath of office or affixing one’s signature in ink to enter into a contract. We tend to scale the level of effort required by a ceremony to the gravity of the obligation undertaken or status conferred. For example, signing a marriage license requires the physical presence of the parties, at least two witnesses, and a state-sanctioned officiant, while executing corporate documents may require simple notarization, and accepting a delivery only a simple signature. The more cumbersome the ceremony, the more likely we are to perceive a decision as having serious consequences. As one scholar puts it, “The heft of a document tends to correspond to the onerousness of the obligations agreed to by the consumer.”
The digital realm collapses all of our actions and behaviors into a series of one-dimensional clicks and scrolls. As a result, it can be difficult to assess the relative heft or gravity of a decision to interact or transact with a given service provider, share or consent to certain personal uses of data, or make any variety of other decisions. While legal ceremonies are meant to help us assess the heft of a decision, the ubiquity of “notice and choice” makes nearly all digital interactions feel the same. Just as digital activities are designed to remove as much friction as possible,companies “intentionally minimize the disruptiveness of contract presentment in order to facilitate transactions and to create a smooth website experience for the consumer,” thereby reducing the signaling effect of online contracts.
2.2.4 The hidden dimension
Even if the legal and practical defects with the “notice and choice” paradigm were corrected, it would still fail to provide an effective foundation for Me2B Relationships based on an ethos of mutual respect. We have seen how a Me2B Relationship in the digital realm is rarely a two-sided, or 1:1 relationship. Rather, it is situated in the context of a complex web of relationships between individuals (Me-s), service providers (B-s), technical intermediaries (T-s), and a potentially infinite array of parasites (n-s).
The “notice and choice” construct is based on an overly simplistic and acontextual view of relationships that fails to account for the complex and multidimensional nature of the modern digital sphere. By only capturing direct contractual relationships, such as Me2B Relationships, the “notice and choice” paradigm misses an entire dimension of the digital realm—the toxic, extractive practices of parasites and surveillance capitalists in the parallel dataverse. Any legal foundation or ceremony that ignores this context will always be deficient to protect and promote the rights and interests of individuals in Me2B Relationships.
3. Rebuilding Respectful Relationships
One reason that the “notice and choice” model persists despite the mounting evidence of its deficiencies is the failure to put forward a workable alternative or to imagine an entirely new paradigm. This section seeks to provide an alternative path forward by attempting to map the expectations we have in the physical world onto the digital world through new legal foundations and innovative uses of technology to support respectful digital relationships.
3.1 Realigning Expectations vs. Reality
Any viable path forward must recalibrate our relationships and interactions in light of the increasingly complex and multidimensional nature of the digital ecosystem. While digital will always be different, requiring intermediaries who enable our primary relationships, the more we can realign our expectations in the physical world with our experiences in the digital realm, the closer we can get to establishing effective norms and rules for digital interactions. As a starting point, we can map our expectations in the physical realm to the digital realm, taking the analogy of a shopping mall.
3.1.1 The physical shopping mall
When we walk through a physical shopping mall, we inhabit a space that constitutes a series of overlapping relationships and legal statuses with respect to different parties, both known and unknown to us. We can window shop and weave in and out of individual shops at will, without signing any contracts or affirmatively accepting any terms. In fact, there are few legal ceremonies in a trip to the mall, apart from the occasional receipt that needs signing. That is not to say the mall is a lawless place.
The mall’s entrances may display a host of written notices about a prohibition on smoking, penalties for unlawful trespassing, maximum occupancy limits, or the use of security or surveillance cameras, among other conditions of entry. By law, such notices must be clear and easily legible and they must be posted conspicuously, such as near the main entrance and exit or access doorways in a given room or space. The terms of these notices are not negotiable and we are not asked to sign a consent form; we likely do not even know the identity of the property owner who is providing such notice. Rather, by entering the mall, we are presumed to understand and accept the conditions notified.
While inside the mall, we are generally anonymous apart from individuals personally known to us or while in shops or spaces we regularly visit; even then, we might be recognized but not identified by name or personal credentials. Typically, we can travel through the mall as one of many faces in the crowd, in a 1:N relationship to the mall and shop owners. While we may be on notice of security staff or the use of surveillance cameras in the mall’s common areas or individual shops, we still have a reasonable expectation of privacy in fitting rooms, restrooms, medical clinics or consultation rooms, and other areas.
Finally, property owners have basic obligations to maintain the safety and security of their premises and are typically liable for any harm or injury suffered as a result of their negligence. Individual store owners are typically responsible for keeping their premises clean and safe for customers, while mall owners are responsible for common areas like parking lots, walkways, elevators and escalators, and ensuring the safety of visitors in these areas. Moreover, shopping malls are quasi-public spaces where individuals retain certain fundamental rights. Compare this to the experience of browsing the Web as it exists today.
3.1.2 The virtual shopping mall
Once “online” via the browser, we can enter and exit various web properties such as individual websites and webpages owned and operated by different product and service providers. As in the physical realm, these property owners may stipulate conditions that apply to “being on their premises,” i.e. using their website or app, via written notices. But unlike in the physical realm, the terms are presented as contracts. In fact, we are “practically unable to engage in any online activity without being forced to accept the terms of an electronic contract,” notwithstanding their deficiencies. This includes the digital equivalents of window shopping, weaving in and out of shops without making a purchase, and an array of other activities that do not require contracts in the physical world.
Where we expect to be an anonymous face in the crowd to a mall or shop owner, we are typically identified, known, and tracked by digital equivalents, including the browser and website operator, with no reasonable expectation of privacy, even when we are not “logged in.” We are equally exposed whether in a perceived public forum like a social media newsfeed or a presumed private setting such as talking to a therapist through a mental health app. Even when using Google’s Chrome in Incognito mode, our activity may still be visible to third parties. Our activity is tracked across sites and properties, and shared with or sold to an infinite number of other entities for their unlimited purposes.
Unlike in the physical realm where we have some legal precedent to protect our fundamental rights, the digital realm is largely devoid of such protections, at least in the U.S., where we lack a comprehensive federal privacy law or equivalent legal safeguards. Moreover, unlike physical property owners, app developers, website operators, and other digital service providers have virtually no obligations to undertake routine maintenance or to ensure minimum safety and security protections for their users as visitors or invitees on their properties. The deep divergence between our physical and digital realities is not a feature of technology but results from the economic logic of surveillance capitalism and defective legal foundations for the digital realm.
3.2 A New Legal Foundation
In order to realign our norms and expectations in the physical and digital realms, we need better legal frameworks that move away from the hyper-individualistic or atomistic approach of “notice and choice.” Each of the components listed below provides an alternative to notice and choice. Together, they could create a more robust foundation for protecting the rights and interests of individuals in the context of digital interactions, whether in a Me2B Relationship or not.
3.2.1 Prohibitions on processing
First, we must end digital exceptionalism, i.e. what is illegal offline should also be illegal online. Just as there are capacity limitations, building and fire codes, and other restrictions imposed on physical property owners, digital services providers should be subject to specific prohibitions on certain data processing activities or uses of technology, particularly where an individual cannot opt out of a generalized practice. For example, a number of cities have recently banned the use of general facial recognition technologies to collect and process the biometrics of constituents.Other proposals would impose bans or prohibitions on the use of personal data to discriminate in decisions related to housing, employment, credit, insurance, and public accommodations. In such instances, individual preferences are overridden by a collective interest in prohibiting these activities. Reestablishing meaningful Me2B Relationships in the face of pervasive surveillance capitalism may require similar prohibitions, such as outright bans on the business of data brokers, the commercial sale of personal data and behavioral insights, and cross-site tracking outside of a relationship.
3.2.2 Risk-based frameworks
Second, just as physical shop owners owe a duty of care and must undertake regular maintenance to promote the safety and security of their customers, digital product and service providers should owe a similar duty and be subject to risk-based measures to ensure the safety and security of their customers. At present, technical intermediaries, including browsers and apps, have virtually no legal obligation to protect the rights and interests of their users. As a result, they tend to privilege the commercial interests of customers, advertisers, and other parties, over those of individuals. In some cases, their competitive interests may result in better protections. For example, Apple undertakes a minimal vetting process, and mandates certain base level privacy and security requirements, before making an app available to consumers in its App Store. While this helps shift the burden of assessing risk away from the individual and onto the app provider, who is better positioned to assess it, corporate goodwill is not a sufficient basis for a new legal paradigm.
This burden-shifting must be mandated by law through the imposition of risk-based frameworks. Rather than outright prohibitions, this may entail prohibiting the use of a technology or data processing activity by an entity before it has undertaken a variety of ex-ante impact assessments. In addition to traditional privacy and data protection impact assessments, these may include social, ethical, economic, civil rights, and human rights-based impact assessments. More radical proposals would require entities to demonstrate safety and efficacy, as well as freedom from bias, before going to market. The aim of such proposals is to shift the burden of identifying, assessing, and mitigating risk away from individuals and onto the asymmetrically more powerful entities creating the risk, thereby reducing the cognitive load on individuals when deciding how to interact and transact digitally.
3.2.3 Contextual integrity
In addition to prohibitions and risk-based frameworks, it is critical to reestablish context in the digital realm. One method of doing so may be by adapting the theory of privacy as contextual integrity to digital life. Contextual integrity “ties adequate protection for privacy to norms of specific contexts, demanding that information gathering and dissemination be appropriate to that context and obey the governing norms of distribution within it.” For example, a norm of appropriateness makes it acceptable for a doctor to inquire about a patient’s weight, but unacceptable for an employer to do so. Similarly, a norm of distribution makes it appropriate for a doctor to share a patient’s prescription with a pharmacist (under the condition it remains confidential), but inappropriate for the same doctor to share that information with the patient’s employer (at least not without the patient’s informed consent).
While we can easily identify context in the physical realm, we tend to treat the online or digital realm as a single monolithic context, tolerating behaviors and practices we would find objectionable offline. For example, we allow Google to read our email and Facebook to read our messages even though we would likely object to a neighbor reading our snail mail or a spouse reading our texts. Moreover, we use the same legal ceremonies and the same deficient “notice and choice” paradigm in wildly different contexts, whether a medical chat bot or Facebook’s newsfeed. With the reduced signaling effect of legal ceremonies in the digital realm, context is ever harder to establish. In the face of this context collapse, establishing norms of appropriateness and distribution requires reestablishing context in digital interactions, including by determining relationship states relative to specific entities.
3.2.4 “Necessity” and minimization
With contextual integrity restored in the digital realm, we could limit data collection and processing to what is necessary in a given context. Rather than requiring individuals to “consent” to each individual instance of data collection or use, limiting data collection and processing to what is necessary for a given transaction or interaction by default would help reduce cognitive strain and realign expectations with reality. It could also limit the distortions caused by an unbounded parallel dataverse and behavioral “surplus” that feeds parasitic actors in the surveillance capitalist paradigm. Much of this surplus results from the widespread reliance on “notice and choice” and consent-based frameworks that fail to account for data processing outside of primary commercial relationships.
Necessity is not new. European data protection law, which requires data minimization, allows for processing personal data where necessary for the “performance of a contract” or prior to entering into a contract and for “legitimate interests” pursued by a controller or third party. In the U.S., the draft Data Accountability and Transparency Act of 2020 would go further to prohibit an entity from collecting, using, sharing, or otherwise processing any personal data unless it can demonstrate it is “strictly necessary to carry out a permissible purpose.” Permissible purposes include providing a good, service, or specific feature requested by an individual in an intentional interaction, and non-targeted advertising. As with contextual integrity, limiting collection by default may require overhauling technical infrastructure and the difficult task of establishing norms about what is “permissible” or “necessary.”
3.2.5 Fiduciary duties
Finally, where it may be desirable to share personal data beyond what is strictly necessary for a given transaction or interaction, such as to save payment information or remember personal preferences, or for any other purposes that would serve the individual’s interests while respecting her preferences, an obligation must attach to that sharing. The Alliance describes this principle as “no data about me without an obligation.” Such obligation may take the form of legally mandated fiduciary duties imposed on parties seeking to collect or use personal data. For example, a leading proposal would treat existing online providers as “information fiduciaries” legally bound by general fiduciary duties.
The most common fiduciary obligation is the duty of care, often expressed in data security terms, requiring enterprises to take reasonable or prudent care in securing personal data and to avoid deliberately causing harm. A higher duty of loyalty may require entities to avoid conflicting duties (the “thin” version) or to act in an individual user’s best interests (the “thick” version). For example, the duty of loyalty may require preventing uses of data that would harm or offend a reasonable user. Finally, a duty of confidentiality would require enterprises to bind data processors and sub-processors to the same duty of confidentiality as binds them in performing their obligations for that enterprise.
Fiduciary-style obligations and duties are typically grounded in asymmetrical personal relationships such as between doctors and patients or attorneys and clients. Applying them to the digital realm requires identifying appropriate relationships to which they might attach. Moreover, as such obligations only make sense in the context of primary relationships, they could not, standing alone, provide a sufficient legal foundation to remedy the nefarious effects of the parallel dataverse and logic of surveillance capitalism on Me2B Relationships. Rather, they must be layered on top of these other foundational building blocks as laid out above.
3.3 Technical Scaffolding
Without a new legal paradigm, technology can do little to restore respectful digital relationships in the face of powerful commercial incentives. Even with such a foundation in place, there will still be too many interactions and touchpoints to effectively scale our cognitive capacity and human agency in the digital realm. Without scaling, we cannot address the steep power asymmetries at play as between individuals and entities in the digital sphere. By helping scale the individual’s ability to express and promote her interests and preferences in the digital realm, technology can act as a kind of scaffolding to support and uphold the new rules in practice, thereby restoring mutuality to Me2B Relationships.
3.3.1 The browser as “digital proxy”
Until we can physically inhabit a digital space, we will require some kind of technical infrastructure to act as our “digital proxy.” Right now, we show up through a combination of technical intermediaries who have competing interests, none of which uniquely represents our own. In other words, we lack an effective digital proxy. As such, many proposals for fixing the Web call for new intermediaries, such as digital avatars, personal artificial intelligence, and virtual assistants. The idea is that these tools could help individuals scale their knowledge, capacity, and resources to lessen the asymmetrical power dynamics that exist in the digital realm and approximate the dynamics of offline, in-person interactions. But why not begin by leveraging existing intermediaries in service of the new paradigm?
The browser is in a unique position to support this paradigm by helping to realign our experiences in the digital realm with our expectations in the physical one. In order to act as our digital proxy, we must be known to the browser by establishing credentials and setting out our preferences. This means, we must enter into a genuine Me2B Relationship with the browser by executing a valid legal contract and providing meaningful, informed consent to its terms of service and privacy policies. Under this validly formed contract, the browser could not make any material changes to the contract unilaterally and any violations would be enforceable at law, unlike under the current paradigm.
To act as our digital proxy, the browser must be bound by a thick duty of loyalty mandated by law, not commercial preference. This duty would require it to promote and privilege our individual interests above the interests of all other parties or stakeholders in a given interaction or transaction. The browser would also have heightened obligations to store, communicate, and manage our individual preferences vis-à-vis other web properties, including preferences such as “do-not-track” or “do-not-sell-my-data” requests under laws like the California Consumer Privacy Act (CCPA). Finally, the browser must be held to a duty of confidentiality with respect to our browsing activity and search history.
The browser could also help streamline legal ceremonies in the digital realm. Acting as our digital proxy to enforce our preferences, the browser could scan and read the many property-style notices we encounter. Rather than forcing us into defective contracts with each product or service or digital property we explore, it could undertake an initial screening process to eliminate any providers whose terms do not align with our values or meet our preferences. After this initial gating, we could decide whether to enter into a Me2B Relationship with a relevant service provider for purposes of completing a transaction or interaction through a validly formed contract. Reducing the number of contracts should also reduce the cognitive strain and help restore the signaling effect of digital legal ceremonies.
Going back to the shopping mall analogy, the browser would enter digital space as we would physical space, carrying our own preferences and inclinations forward into the digital realm. Through the browser as our digital proxy, we could visit websites, webpages, and other digital properties anonymously. This would require a technical means by which to obscure our identity vis-à-vis our digital proxy. We could then explore or weave in and out of these properties, as we can in the physical world, without establishing a commercial relationship or entering into a defective contract. Finally, the browser could help further reestablish context by locating us in digital time and in space, to give us a fuller picture of the various stakeholders involved in a given interaction or transaction as well as its potential data footprint.
4. Me2B Relationships in the New Paradigm
Having outlined a vision for a new legal foundation, supplemented by new applications of technology, this section examines what digital interactions might look like in this new paradigm, according to relationship state.
4.1 Respectful Defaults
With general prohibitions in place to outlaw toxic and pernicious behaviors that are impossible to opt out of at an individual level and the imposition of mandatory risk-based frameworks to assess the safety and security of digital products and services before they hit the market, our digital interactions would be inherently more protective of our interests. As a matter of principle, ending digital exceptionalism by prohibiting online what is illegal offline offers a good starting point. Working to articulate the acceptable bounds of our digital interactions, achieving consensus on specific behaviors and practices that should be outlawed, and determining the necessary risk-based assessments that must be undertaken by a product or service provider, are also key steps. Once in place, all digital interactions would benefit from more respectful defaults and baseline protections, whether in the context of a Me2B Relationship or not.
4.2 Relationship States
4.2.1 The no Me2B relationship state
The “No Me2B Relationship State” can exist: (1) before an individual has entered into a Me2B Relationship and established unique credentials with a given product or service provider; (2) after the individual’s credentials have been destroyed upon termination of a Me2B Relationship with a given product or service provider; or (3) when an individual has an existing Me2B Relationship and unique credentials with a given product or service provider but chooses to participate in a specific transaction or interaction anonymously without presenting those credentials, rather than through the relationship. For example, a retail customer of Target.com who has a customer account with Target may nevertheless decide to checkout in “guest mode.” In the new paradigm, the browser acting as our digital proxy could “know” our relationship state in relation to each digital product or service provider we encounter online.
In the No Me2B Relationship State, having no unique business relationship with an entity, an individual has no need to establish unique credentials with it. Rather, the individual will be able to interact with that entity’s digital properties as an anonymous face in the crowd, in a 1:N property-based relationship, just as she would in relation to shops in a physical mall. The browser would provide a technical means by which to obscure our identity vis-à-vis the service provider. Unlike in the current “notice and choice” paradigm, defective contractual instruments in the form of terms and conditions or terms of service would be unnecessary in the No Me2B Relationship State under the new paradigm. Instead, the default legal ceremony would be a property-style notice not requiring any affirmative act from the individual. In the new paradigm, contracts become the exception rather than the norm, helping restore their signaling effect.
Before entering into the Me2B Relationship State with a given entity, the browser as our digital proxy would have scanned and pre-screened that entity’s terms and conditions, privacy policies, and any other relevant notices for compliance with our indicated values, preferences, and requirements. We could then enter the service provider’s digital space with awareness and acceptance of these conditions. Should the browser detect any unreasonable notices that violate our values or preferences, it could provide a notification or alert recommending “exit” or “caution.” Even while in a digital space in a No Me2B Relationship State, the service provider would still owe us a duty of care, having to take reasonable or prudent steps to secure any data or insights gleaned, ensure minimum safety standards, and avoid deliberately causing us harm.
4.2.2 The Me2B relationship state
Should we want to establish a business relationship with an entity to be “recognized, remembered, and responded to,” we would enter into a Me2B Relationship by creating an account, signing up for a membership or loyalty scheme, or by otherwise establishing unique credentials with the entity, with the help of the browser as our digital proxy. This would be achieved through a validly formed electronic contract requiring an affirmative act on our part, and may also be supplemented by means of “whitelisting” or other technical mechanisms implemented by the browser. Once in this Me2B Relationship, the service provider could not unilaterally change the terms of such contract without jeopardizing the relationship or risking legal liability. We could now participate in specific transactions or interactions in a “Me2B Relationship State.”
While in a Me2B Relationship State, we would remain identified, share personal information, and participate in exchanges of mutually agreed upon value through our browser as our digital proxy. The website owner or operator would owe us more than a mere duty of care as in the No Me2B Relationship State. Rather, when transacting or interacting with an entity in this Me2B Relationship State, the entity would also be legally bound by duties of loyalty and confidentiality. Even with these heightened duties owed, the browser could help provide additional context for specific interactions or transactions by giving us a fuller picture of the various stakeholders involved and even its potential footprint in the parallel dataverse. We could then elect to participate in either relationship state.
The browser could provide this ability to transition between relationship states, affording us the same agency in digital spaces as we have in physical ones, carrying our own preferences and inclinations forward into the digital realm. In this way, the browser would no longer be a mere technical intermediary or T. Rather, it would be transformed into an approximation of the “Me” in a Me2B Relationship. With the browser acting as “Me’s” genuine digital proxy and obligated to promote Me’s interests in all digital interactions, what were previously Me—T—B style relationships become much more like direct Me2B Relationships again. In this way, the new paradigm helps to restore the mutuality of Me2B Relationships to approximate relationships in the physical realm.
Based on the above analysis, we can draw a number of preliminary conclusions. First, Me2B Relationships in the digital realm are multidimensional relationships with commercial, legal, and technical dimensions. Through this technical dimension, data generated in the ordinary course of our Me2B Relationships creates a fourth hidden dimension—a kind of “parallel dataverse” that is largely invisible to us as individuals. This hidden dimension has significant consequences for Me2B Relationships despite exceeding our cognitive capacity to appreciate them.
Second, as a result of surveillance capitalism, myriad parasitic entities feed off of this parallel dataverse in ways that exploit and undermine our primary Me2B Relationships. Thus, a given Me2B Relationship cannot be assessed in isolation from the complex and overlapping relationships between various parties directly and indirectly involved in a given digital interaction or transaction, including individuals (Me-s), product and service providers (B-s), technical intermediaries (T-s), and parasites (n-s).
Third, our prevailing legal paradigm for digital interactions, in the form of “notice and choice,” stems from an overly simplistic and antiquated view of the digital universe formed in the 1970s. It is comprised of defective legal ceremonies and also suffers from a growing number of practical defects. Moreover, it only accounts for primary relationships, failing to consider the impact of an increasingly complex digital realm running on the logic of surveillance capitalism. By only accounting for one dimension of our digital lives, this legal paradigm and its associated legal ceremonies leaves us exposed and vulnerable with insufficient safeguards and protections.
Fourth, any viable path forward must acknowledge this complexity and provide a strong underlying foundational framework to situate Me2B Relationships in this broader context and help realign our expectations in the digital world with our experiences in the physical realm. This realignment can help guide the development of effective norms and rules for our digital interactions regardless of relationship state.
Fifth, a robust new legal foundation must prohibit certain activities and practices, mandate a risk-based approach to commercializing digital products and services, reestablish context for digital interactions, limit default data collection and processing to what is necessary for primary business purposes, and impose higher standards and obligations on parties who seek to go beyond what is necessary in the context of a bonafide commercial relationship.
Finally, existing and emerging technologies could help play an important role to support and help enforce this new legal paradigm in practice, starting with the browser as our “digital proxy.” Through legal mandates requiring technological tools like the browser to act in service of, rather than for purposes of extracting value from, our Me2B Relationships, we can help rebuild respectful relationships in the digital realm based on an ethos of mutual respect.
Appendix A – Me2B Materials
Appendix B – Me2B Relationship Model
Elizabeth M. Renieris is a data protection and privacy lawyer (CIPP/E, CIPP/US), Founding Director of the Technology Ethics Lab at the University of Notre Dame, the Founder and CEO of HACKYLAWYER LLC, a Technology and Human Rights Fellow at the Carr Center for Human Rights Policy at the Harvard Kennedy School, and an Affiliate at the Berkman Klein Center for Internet & Society at Harvard University.